Category Archives: telephony

The Oddness of Current Living

(Or how I learned to love the phone … with apologies to Dr. Strangelove.)

I just got off the phone from a 90 minute call with a marketing madman in Russia. Let me put that a different way – I just had a Skype video call with a person about software development and marketing who happened to be located in Russia. Nothing odd about that except for handling the 10 hour time differential – the call started at 10pm my time, 8am the next day his time.

But, … (You knew there had to be a but didn’t you?)

My memorable telephone experiences began with a phone little different than this:

You turned the crank and asked the operator to connect you. Heaven forbid that you actually wanted to call outside of the local switchboard. Then the operator would have to arrange the circuit and call you back to connect the call.

But life went on and the dial phone arrived.

Do you know how much of my life that the idea of a 90 minute long distance call was petrifying for fear of the size of the bill? I remember when I was a kid and people didn’t even talk on the phone much since there were *gasp* local message unit charges. By the time I was in high school, the local message unit charges were gone and most people had a private line rather than the party lines that preceded them.

Then came college and I was thousands of miles from home (and from the college L was attending). Calls on weekends and late nights were made for the incredible bargain rate of $1.25 for three minutes. I could sometimes afford to call once a week! People locked phones in the dorms by the simple expedient of a dial lock in the 1 hole. That prevented dialing any number or even O for Operator.

But some were clever enough to tap the pulse code the dial generated on the switch-hook, beginning the whole new enterprise of phone freaking.

After graduate school, calls were down to $0.30 a minute and the nascent idea of a cellular phone was hatching. Still, a 90 minute call would have been a true luxury. Not to mention a budget breaker. And the touch-tone phone started to become the norm and the surcharge for having a touch-tone phone on the line disappeared as well with time.

Then came the internet and cell phones and the break up of the AT&T monopoly.

Suddenly there was competition and phone costs began a long decline. Until today we think nothing of fixed price unlimited calling and free or nearly free calls. So my 90 minute video call? Cost me nothing per se.

We sometimes forget about the silent revolutions happening around us all the time. Having a video call with someone was the stuff of dreams and Bell Labs when I was young.

Now it is so common that my shock is not that I talked so someone half a world away on a video call, but the fact that it cost me nothing beyond my already existing internet connection.

Viva The Revolution!

Caller ID and the Unknown

Do you have caller ID? Do you get calls from the infamous unknown? Do you answer such calls?

I ask all these questions because one of my policies since I first got caller ID is that I don’t answer any call marked unknown or private – they go straight to voice mail.  I have at times gone so far as to program my computer network to automatically shuffle the unknown and private calls to voice mail so I am not disturbed by a ring.  I can then call back if it is warranted. The reasoning behind this policy is straight forward – if you want to hide your identity that is your privilege, but I reserve the right not to answer if you choose to do so. This is because more that 90% of the calls I get that register as unknown or private are telemarketers or pollsters. Calling my phone is privilege and if you are wasting my time, you have no business calling. These people do waste my time and so have no business calling and so … Note that this abuse persists even with the national do-not-call lists because of the political, non-profit, and “previous relationship” loopholes in the do-not-call legislation.

My policy works well for me and has not generally been a problem with constituents reaching me since I became mayor. The only problems arise from what I refer to as the telephony challenged organizations who have never set up their PBX or telecom system correctly and so show up as unknown by default. Usually such  organizations get a clue when no one answers their calls and eventually fix their system. However, there are two local organizations that seem destined to remain permanently clueless. Maybe they just don’t think it is important. Maybe they don’t want to talk to anyone and prefer to leave messages. Who knows?

The reason these two organizations are problematic is that they often need want to talk to me but haven’t fixed their systems. One of them is the local daily newspaper and the other is the local community college. The publisher of the newspaper and the president of the college are the unknown callers who have to leave messages. At least one of them will call multiple times before finally leaving a message. Both have been informed of the problem. The problem still persists years after they were informed of the issue and how to fix it. Makes me suspect they really just prefer to leave messages.

I’ll close by asking you – what would you do in such a case? Continue the current policy or give up time each day to telemarketers? I know what I have done, the question is what would you do?